IP Telephony Solutions

At Chrisons, we offer IP telephony; a technology which has gained an increasing popularity in recent years due to the plethora of advantages it offers over conventional Analogue and Digital systems.

IP Telephony provides far more functionality than conventional systems, it is much more user friendly, it provides better management, it can utilise multiple local and/or hosted SIP Trunks, which can reduce call costs, and most importantly it provides Unified Messaging and Unified Communications, which are great tools for enhanced communication and productivity.

Our IP Telephony systems offerings range from locally installed hardware and software solutions as well as hosted solutions with low up-front investment and monthly payments.

With our ISP partnerships we can also provide physical as well as hosted SIP Trunks with local numbers in multiple countries and very competitive international call rates with high QoS.

Unified Messaging

Our IP Telephony solutions can provide our customers with Unified Messaging (UM) services, which allow the integration of different electronic messaging and communications media, e-mail, SMS, Fax, voicemail, video messaging, etc., technologies into a single interface, accessible from a variety of different devices.

UM can help you:

  • Manage e-mails, faxes and voice mails from a single inbox
  • Implement unified messaging company-wide, or upgrade existing voice mail users, via a flexible licensing model, individually, by department, or company-wide.

Unified Communications

Unified Communications integration is a set of products integrating real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, data sharing (including web connected Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Our Unified Communications Integration services allow small, medium, and large sized companies to integrate their communication systems (both fixed and mobile telephony, Email, instant messaging, video conference and fax) within business applications and to manage all the communication systems as one, thus reducing both operating and maintenance costs whilst improving communication, collaboration, productivity, and efficiency.

Furthermore, our Unified Communications integration offerings include the following services:

  • Unified Communications consulting
  • Planning and designing Unified Communications projects
  • Solution deployment, configuration, and user training
  • Validation, Maintenance and Support

 Call Centres

Call Centres allow your customers easy and direct access to your company’s representatives via your IP Telephony system. Whether you have customers dispersed all over the globe, multiple sales enquiries or support calls, an IP Telephony system with Call Centre functionality will become indispensable to you, bridging the communication gap between your company and your clients.

An IP Telephony system with Call Centre functionality will:

  • Enable you to manage resources better
  • Serve different customers with greater efficiency
  • Lower costs and improve service quality
  • Make handling customers’ requests and queries easier
  • Enable you to monitor and record each call